Return & Refund Policy for Dinner Cruise Goa
Effective Date: 17-11-24
Company Name: Dinner Cruise Goa
Contact Number: +91 96658 29206
Dinner Cruise Goa values customer satisfaction and aims to ensure a seamless booking and experience process. This Return & Refund Policy outlines the terms under which refunds or rescheduling requests are handled.
1. Cancellation and Refunds by Customers
1.1 Cancellations Made in Advance:
- 72+ Hours Before Departure: Full refund of the booking amount.
- Less Than 72 Hours Before Departure: No refund will be provided.
1.2 No-Show Policy:
- Guests who fail to arrive at the boarding point on time will not be eligible for a refund or rescheduling.
2. Cancellations by Dinner Cruise Goa
2.1 Operational or Weather-Related Cancellations:
In the event of cancellations due to unforeseen circumstances such as adverse weather conditions, technical issues, or operational disruptions:
- Guests will be offered a full refund.
- Alternatively, guests can choose to reschedule for a future cruise at no additional cost.
3. Refund Process
3.1 Request Submission:
To request a refund, customers must contact us via phone or email within 7 days of the cancellation. Provide the booking reference number and payment receipt.
3.2 Refund Timeline:
Refunds will be processed within 7–10 business days to the original payment method.
3.3 Non-Refundable Charges:
Processing fees, transaction fees, or other administrative charges incurred during the booking process are non-refundable.
4. Rescheduling Policy
4.1 Rescheduling by Customers:
- Rescheduling requests must be made at least 48 hours before the scheduled cruise.
- Rescheduling is subject to availability and may incur additional charges.
5. Exclusions
Refunds will not be granted in the following cases:
- Customer dissatisfaction due to personal preferences unrelated to the cruise services provided.
- Violation of cruise rules or misconduct by the guest.
6. Contact Information
For any questions or refund-related queries, please contact us:
- Phone: +91 96658 29206